Support

Last updated: April 3, 2026

If you need help with KoAir, start with the common issues below. If your problem is not listed, contact us directly.

Before contacting support

Check these common issues first. Most can be resolved in a few seconds:

No internet connection — KoAir requires an internet connection. Make sure your connection is stable before opening the app.
The microphone is not responding — Check that KoAir has microphone permission in your device settings, then reopen the cockpit.
A session appears incomplete — Use the resume option, or discard the local session from the cockpit home screen.
Trouble accessing your account — Sign out, sign back in, and make sure you are using the credentials for the correct account.

If you have beta access, you can contact us through the same channel you used to join KoAir. For any other question, email us directly.